At FoodieDelight, we are committed to ensuring your complete satisfaction with every meal. If for any reason you are not fully satisfied with your order, we offer a straightforward refund process to make things right. We believe in providing our customers with high-quality meals and service, but we understand that sometimes issues may arise. Below, you'll find the steps to take in order to request a refund and the conditions that apply to our refund policy.

Please note that our refund policy is designed to ensure fairness for both customers and FoodieDelight. Refund requests are handled promptly, and we aim to resolve any issues as quickly as possible. However, there are certain conditions and exceptions that you should be aware of.

Eligibility for Refund

To be eligible for a refund, your request must meet the following criteria:

• The refund request must be made within 7 days of receiving your order.
• Your order must be incomplete, damaged, or incorrect. If the food was not prepared to your satisfaction, please provide a detailed explanation of the issue.
• The refund request must be accompanied by proof of purchase, such as your order number or receipt.
• Refunds cannot be requested for issues that arose after the meal was consumed, such as personal taste preferences or changes in the condition of the food after delivery.

How to Request a Refund

If you believe you are eligible for a refund, please follow the steps below:

• Step 1: Contact our customer support team at support@foodiedelight.com within 7 days of receiving your order. Please provide your order number and a brief description of the issue with your order.
• Step 2: Include any supporting documentation, such as photos of damaged or incorrect items, to help us process your refund request efficiently.
• Step 3: Once we receive your request, our team will review the details and confirm your eligibility for a refund. If approved, we will notify you within 3 business days.
• Step 4: Refunds will be processed within 10-14 business days, and the amount will be returned to the original payment method used for the order.

Refund Processing

Once your refund is approved, we will initiate the refund process. The refund will be issued back to your original payment method (credit/debit card, PayPal, etc.). Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.

Exceptions to the Refund Policy

While we strive to accommodate all refund requests, there are certain exceptions where refunds may not be issued:

• Refund requests made after 7 days from the date of order delivery will not be accepted.
• Refunds will not be issued if the order was successfully delivered, and the issue arose after delivery (e.g., food was left out or mishandled after receipt).
• If the customer provides false information or misrepresents the condition of the order, we reserve the right to deny the refund request.
• Refunds will not be issued for orders that were placed incorrectly by the customer, such as ordering the wrong items or providing inaccurate delivery information.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please follow these steps:

• Check your bank or payment provider account to verify if the refund has been processed.
• If you still haven’t received the refund after 14 business days, contact our customer support team at support@foodiedelight.com for assistance.

Contact Information

If you have any questions or concerns about our refund policy or the status of your refund request, please contact us:

Email: support@foodiedelight.com

Thank you for choosing FoodieDelight. We are committed to providing you with the best food delivery experience, and your satisfaction is our priority. If you have any further questions or need assistance, don’t hesitate to reach out to us!